Frequently Asked Questions
Everything you need to know about your EPIC experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
The Official Store of EPIC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are the products on this site authentic?
Yes, this is the Official Store of EPIC. Every item sold here is 100% authentic, original merchandise guaranteed to meet our high-quality production standards.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.